FAQs

PRICING MODEL

At Ellay Pizza, we prioritize transparency in our approach to calculating event costs, setting us apart from competitors. We simplify our pricing structure by offering only two types of costs: a flat rate and a per-person charge. We want to eliminate any surprises for our customers, so we refrain from imposing hidden fees such as trash, cleanup, service, or travel expenses under 15 miles.

To clarify further, the only fees we apply are for gas when the distance exceeds 15 miles and the reimbursement of the fee that our payment system, "Square," charges in the event that a customer requests an invoice. We believe in providing a straightforward and transparent pricing structure to ensure a seamless and honest experience for our valued customers.

WHAT SERVICES ARE INCLUDED?

All our packages include the following: 

• Complimentary paper goods (white standard plastic forks and plates, cocktail napkins)

• Parmesan, oregano, and pepper flake’s shakers

• Tables for service and food topping station

• Stands for buffet-style service

• Italian background music (must be requested prior)

• Pizza makers and servers, as indicated on the purchased packag.

• One hand build wooden fire brick oven or one or more Roccbox, as indicated on the purchased packag.

• Our packages are per person, served buffet style. As many slices as you can eat until the end of the dough balls or service ends.

Any additional services or items not included in the above list, such as trash removal, cake cutting, table bussing, decorations, drinks, or other menu items, will be quoted separately.

WHICH PIZZAS WILL YOU SERVE AT MY EVENT?

To ensure prompt service for your party, we provide a selection of pizzas for you to choose from based on the package you have selected. While we don't offer customized pizza options for each guest, our range of delicious pizzas can cater to a variety of tastes and preferences. You can select the number of pizzas that best suits your group and enjoy a hassle-free and satisfying dining experience.

I WANT SOMETHING THAT IS NOT IN THE MENU. CAN YOU DO IT FOR ME?

We may be able to accommodate customized menu items for your event if you inform us at least two weeks in advance. However, we must review the request to determine if it meets our company's standards and fits with our offerings. For instance, some toppings may not be suitable for our quick-cooking pizza style. Any customized menu items will be priced separately.

GUEST WITH SPECIAL DIETS, WHAT CAN YOU OFFER?

Here are some improved considerations about the most commonly requested dietary restrictions (vegan, vegetarian, gluten-free, lactose intolerant, and various allergies):

• Our pizza dough is completely free of animal products and nuts.

• Our pizza sauce does not contain onions, garlic, oil, or sugar.

• Vegan cheese is available upon request for non-vegan events.

• We offer gluten-free pies; however, we need to know how many pies you require to provide an accurate quote. Please note that the gluten-free pies are cooked in the same oven as our regular pizzas, which means there is a possibility of cross-contamination. We can minimize this risk by cooking the gluten-free pies first, but guests with celiac disease must be aware of the risk.

• Our menu includes a variety of vegetarian and vegan pizzas.

• For lactose-intolerant guests, we can prepare any pizza on the menu without cheese.

• Unfortunately, we do not offer kosher or halal meats at this time. Depending on your specific requirements, we may be able to make some adjustments.

WHAT HAPPENS IF I WANT EXTRA HOURS?

Please be advised that we can only accommodate requests for extra hours based on our availability. Therefore, it is crucial that you confirm this during the reservation process, as we cannot guarantee availability for last-minute modifications. Please also note that the rate for additional hours is $100.

HOW DO YOU MANAGE GUEST COUNT ADJUSTMENTS?

We understand that you can be unsure of your final guest count, especially if the party is booked too far in advance.

After agreement is signed and deposit is made, guest count reductions or addiction are subject to a 20% fee . This is applicable as long as the guest count reduction does not fall below 50%. If guest count reduction falls below 50%, then this reduction will be not reimbursable.  We can accommodate guest count reduction or additions 7 days in advance (at no cost).

WHAT DO YOU NEED TO BOOK THE DATE?

We will send a completed and signed commitment via email after a secure deposit of 50% of the total amount is paid. Please note that the booking is not confirmed until the secure deposit is received.

In case you choose to pay the remaining 50% online, the payment should be made one week before the event. A grace period of three days will be given for all final payments, and reminders will be sent. The customer must pay the remaining balance within this period. Failure to do so will result in the cancellation of the party, and no refunds will be issued for this reason.

If you choose to pay the remaining 50% with a check, you can pay directly to our Ellay Pizza representative on the day of the event, before the setup begins.

For bookings made one week or less before the event, the full balance will be due at the time of reservation.

if requested we can send an invoice.

WHAT ABOUT PACKAGES CHANGES?

Package reductions are not refundable. However, package substitutions such as opting for a salad instead of dessert can be made up to ten days prior to the event. Depending on the substitutions the client requests, there may be a price adjustment in their quote.

WHAT HAPPENS IF IT RAINS? BAD WEATHER POLICIES

We have canopy available in case of rain during regular conditions, and our tabletop setup can potentially be placed indoors as long as certain requirements are met. Closer to the date, we will offer you the available options for your party. Rest assured, even if it rains, we will still be able to cater your party and make pizzas.

Please note that rain during regular conditions is not an eligible reason for a refund. If you plan to cancel your party due to rain, please be aware of this policy.

The only eligible reasons for cancellation with a refund or the possibility of rescheduling at no cost are extreme weather conditions. Extreme weather conditions in the area where the party is hosted include hurricane warnings, tornado warnings, snowstorms, or severe flood conditions.

The deplooyment of each individual canopy incurs an additional $50 to the event price.

DO YOU OFFER ANY DISCOUNT FOR KIDS?

We do offer a 30% discount for children aged 4-12. However, please note that the discount will only apply if the total cost of the party still meets the minimum rate requirement after the discount has been applied.