FAQs

PRICING MODEL

At Ellay Pizza, we focus on transparency and simplicity when calculating event costs. Unlike competitors, we offer a single per-person rate, clearly outlined through the package examples available on our "Packages" page.

To make things easy for our customers, we’ve eliminated hidden fees like charges for trash disposal, cleanup, service, or travel within 15 miles. The only additional fees are for gas if the distance exceeds 15 miles and reimbursement for the payment processing fee from "Square" if an invoice is requested.

Our goal is to provide an honest, straightforward pricing model that ensures a seamless experience for every event.

WHAT'S INCLUDED IN OUR SERVICES?

All our packages include the following:

• Complimentary paper goods (standard white disposable plastic forks and plates, and cocktail napkins).

• Red pepper flake shakers.

• One table for the Roccbox ovens, two tables for stretching and topping the pizzas, and one table for buffet-style service.

• One handcrafted wooden fire brick oven or one or more Roccbox ovens, as specified in your selected package.

• Buffet-style service with unlimited pizza slices per person until the dough balls are used up or the service period ends.

Any additional services or items not listed above, such as trash removal, cake cutting, table bussing, decorations, drinks, or other menu items, are not included.

HOW OUR PIZZAS ARE SERVED

Our pizzas are prepared and served based on the flavors you select or those included in your chosen package. Each pizza is baked fresh, sliced into easy-to-share portions, and presented one at a time on the buffet table. This allows your guests to enjoy a variety of flavors throughout the service, sampling each one as they are brought out. It’s the perfect way to ensure everyone gets a taste of every option!

I WANT SOMETHING THAT IS NOT IN THE MENU. CAN YOU DO IT FOR ME?

We may be able to accommodate customized menu items for your event if you inform us at least two weeks in advance. However, we must review the request to determine if it meets our company's standards and fits with our offerings. For instance, some toppings may not be suitable for our quick-cooking pizza style. Any customized menu items will be priced separately.

GUESTS WITH SPECIAL DIETARY NEEDS: WHAT CAN WE OFFER?

Here are our accommodations for commonly requested dietary restrictions (vegan, vegetarian, gluten-free, lactose intolerant, and various allergies):

• Our pizza dough is entirely free of animal products and nuts.

• Our pizza sauce does not contain onions, garlic, oil, or sugar.

• Vegan cheese is available upon request, even for non-vegan events.

• We offer gluten-free pizzas. Please let us know how many you’ll need so we can provide an accurate quote. To minimize cross-contamination, we use a special mesh screen to separate gluten-free pizzas from the oven surface used for regular pizzas. However, since they are baked in the same oven, there is still a possibility of cross-contamination. Guests with celiac disease should consider this risk.

• Our menu features a variety of vegetarian and vegan pizzas.

• For lactose-intolerant guests, we can prepare any pizza without cheese.

• We also offer specific packages to accommodate halal and kosher requirements.

• On the day of the event, guests with dietary restrictions or intolerances will need to identify themselves to the Ellay Pizza staff.

WHAT HAPPENS IF I WANT EXTRA HOURS?

Please note that requests for extra hours can only be accommodated based on our availability. It is important to confirm this during the reservation process, as we cannot guarantee availability for last-minute changes. The rate for additional hours is $150.

HOW DO YOU MANAGE GUEST COUNT ADJUSTMENTS?

We understand that finalizing your guest count can be challenging, especially for parties booked well in advance.

Once the agreement is signed and the deposit is made, guest count reductions or additions are subject to a 20% fee. This fee applies as long as the reduction does not exceed 50% of the original guest count. If the reduction falls below 50%, it will not be reimbursable.

We can accommodate guest count changes (reductions or additions) at no cost if notified at least 7 days in advance. For any additions made after this period, the additional cost will be added to the remaining balance.

WHAT DO YOU NEED TO BOOK THE DATE?

A signed commitment will be sent via email once a secure deposit of 50% of the total amount has been paid. Please note that your booking will not be confirmed until this deposit is received. The remaining 50% can be paid directly to our Ellay Pizza representative on the day of the event, prior to setup. For bookings made within one week of the event, the full balance is due at the time of reservation. If an invoice is requested,(a 6.6% fee will apply).

WHAT ABOUT PACKAGE CHANGES?

Package reductions are non-refundable. However, substitutions, such as choosing a salad instead of dessert, can be made up to ten days prior to the event. Please note that depending on the requested substitutions, there may be a price adjustment to the original quote.

WHAT HAPPENS IF IT RAINS? BAD WEATHER POLICIES

We provide canopies only in case of rain under regular conditions, and we can bring the pizzas to an indoor table if necessary. However, please note that the ovens must remain outdoors, under the canopy, regardless of weather conditions. As your event date approaches, we will present the available options for your party. Rest assured, we can still cater your event and prepare pizzas, even if it rains.

Please note that rain under normal conditions is not an eligible reason for a refund. If you choose to cancel your event due to rain, this policy will apply.

The only valid reasons for cancellation with a refund or the option to reschedule at no cost are extreme weather conditions. These include hurricane warnings, tornado warnings, snowstorms, or severe flooding in the area where the event is being held.

DO YOU OFFER ANY DISCOUNT FOR KIDS?

We do offer a 30% discount for children aged 4-8 However, please note that the discount will only apply if the total cost of the party still meets the minimum rate requirement after the discount has been applied.